FAQ

Frequently asked questions

Find quick answers to the most frequently asked questions.

Private tours

What are private tours and how do they differ from open tours?

Private tours are guided tours exclusively for your group, fully customized in terms of pace, route, and theme. Open tours are public tours open to everyone and follow fixed times and routes.

How can I book a private tour?

We offer a number of private walks that can be booked via our website. You can also easily submit a request using our online form. Enter the desired date, time, and group size, and we will contact you to confirm everything.

Can I request a specific themed walk?

Absolutely! From historical city walks to culinary tours, we tailor the walk to your interests. Take a look at the Customized Tour page.

Practical information & planning

Which languages do you offer?

Our guides speak several languages, including Dutch, French, English, German, and Spanish. Other languages are available upon request.

How long do the tours last on average?

The tours usually last 2 hours, but we are happy to adjust the duration.

What happens in case of inclement weather?

Our tours usually go ahead in light rain, with the necessary breaks and covered stops. In extreme weather conditions, we will agree on an alternative date or route together.

How many participants can join a private tour?

A private tour can accommodate up to 20 people per guide.

Accessibility & Special Requests

Are your tours suitable for children or seniors?

Yes, we ensure that the routes and explanations are tailored to the group. For children, we make it interactive and fun, and for seniors, comfortable and peaceful.

Are dogs or other pets welcome during the tours?

Pets are generally not permitted on our private tours, unless this has been agreed in advance.

Are your tours wheelchair accessible or accessible for people with disabilities?

Yes, many of our routes are adapted for wheelchairs and disabled people. Please indicate this when booking so that we can plan the most suitable route.